RETURNS

At BLACK SAND LABS, we strive to provide the highest quality products. If you feel your product did not meet those standards, please get in touch with us for a full refund.

how to return an item

Please use the Contact Us page or email us at info@blacksandlabs.co.uk to initiate a return.

Please include your order number, the item you would like to return and the reason for your return. Please note that returns must be initiated within 14 days of delivery, and we may ask for images of your order.

refunds

All refunds will be processed back to the debit or credit card originally used for purchase.

A team member will contact you once the return has arrived at the warehouse. Please allow 10-14 working days for us to process your refund.